Service, MAINTENANCE & training
Operational safety always in focus
Just like buses, trucks and other heavy vehicles, washing systems also need ongoing service and maintenance to function optimally.
Together with our customers, we build sustainable partnerships where we constantly strive to maximize operational reliability. A very important part of this is our experienced and competent service organization.
Quick support through TeamViewer
Our technical support in Arvika is available via email and phone every weekday during office hours 7:00 AM-4:00 PM.
Service, maintenance and support ensure operations
We offer preventive service where the number of visits and scope are completely adapted to your situation, taking into account, among other things, the number of washes per year and the design of the system.
With a large number of mobile service technicians on the roads, we can also be on site quickly for remedial maintenance if the washing system stops working for some reason, such as a collision. All service technicians are provided with personal service buses equipped with their own spare parts warehouse. In cases where the spare parts in the service buses are not enough, we have a well-stocked central warehouse in Arvika with almost 14,000 items to collect parts from.
Any downtime is always prioritized first with the ambition to minimize inconvenience to our customers.
Service agreements as needed
We currently have service agreements in place for most of our washing systems that are in operation. Depending on how many washes are done in each facility, the number of visits per year is normally adjusted to one, two or four. As a contract customer, you have priority and reduced prices for remedial service.
We also offer total service agreements where we take a holistic approach to the car wash. Among other things, we take care of cleaning the car wash, refilling chemicals, checking ground tanks, etc.
Extended warranty
Washing systems from Westmatic are delivered as standard with a one-year warranty in accordance with delivery conditions NLM 19. By supplementing the delivery with a service agreement and detergent from Westmatic, warranty agreements of up to a total of 4 years can be agreed.
With Westmatic service agreement:
- ensures that service is carried out by trained personnel and according to schedule
With Westmatic Wash Liquids:
- ensures optimal washing results while preventing damage to the environment and washing equipment.
An important prerequisite for washing systems to function optimally is that the operating personnel have the required knowledge.
Training for operational reliability
An important prerequisite for washing systems to function optimally is that the operating personnel have the required knowledge.
In addition, as always with large moving machinery, safety is very important.
We therefore offer a number of different training courses for both training of new staff and continuing education of experienced staff.
Some examples of training packages:
- The laundry facility – How the equipment works
- Washing training – How to wash vehicles efficiently and economically
- Detergent (chemicals) – Use, dosage and cost-effectiveness
- Well systems – Water flows, oil separators, filters, pH and water recycling
- Wash – Car wash administration, operation, control, follow-up and finances.
